Addressing conflict in the humanitarian workplace

Date:     Next course will take place in  January 2015


Conflict is unavoidable – but the skills for managing and resolving it can be learned.  Unresolved disagreements, added to high levels of stress typical of a humanitarian context,  can escalate into longer term conflicts, causing even more  stress and de-motivation for both teams and individuals. This participatory and highly interactive workshop will present a range of tools and techniques to help you master the skills of conflict management.  Throughout the day we will work with a series of facilitated presentations, exercises and role playing.

Who should attend?

  • Managers, supervisors, team leaders, individuals interested in reducing stress in the workplace
  • Anyone concerned with finding ways of dealing effectively with conflict and disagreements

In this session we’ll be exploring:

  • Levels of conflict
  • Stages of conflict resolution
  • Preferred resolution styles
  • De-escalating emotions
  • Difficult conversations: case studies &role play
Liz_TayfunLiz Tayfun is an experienced facilitator & trainer, with over 22 years working mainly in organizations within the humanitarian world. She facilitates workshops in conflict resolution, teambuilding, diversity, communication and career development.  Most recently, she has been developing and facilitating distance programs for field-based staff.

 Cost: CHF 250 per person;  CHF 200 group price for min. 3 or more (Includes materials/refreshments/light lunch)

Venue: The Geneva Welcome Centre (CAGI) – La Pastorale, 106, route de Ferney – 1211 Genève 20 (accross from the Hotel Intercontinental)

Please note this workshop will take place with 12 or more registrations.  Please register early.

Please click here for information on our training terms and conditions                                                                                                       

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