INFORMAL MEDIATION: helping your team members quickly settle their conflicts

Date : Tuesday 4 November 2014 – 09.00 – 17.00


Most organisations have a formal mediation process in-house, or access to such a process, in what is a highly skilled and demanding profession.  This one-day workshop does not claim to turn anyone into an accomplished mediator in such a short time frame.  It does, however, offer participants an introduction into the dynamics of the mediation process, provide an understanding of the role of the mediator as a Third Party Neutral, and gives an insight into the overall aim of moving beyond immediate problem-solving to a more transformative approach to resolving a conflict.

This workshop builds on the skills and processes demonstrated in the workshop on “Addressing Conflicts in the Humanitarian Workplace” which participants will ideally have already undertaken (.*see dates of next workshop below).

Who should attend?

  • Managers, supervisors, team leaders, who may often find themselves in the informal mediation role
  • Anyone concerned with finding ways of dealing effectively with conflict and disagreements and reducing stress in the workplace

In this session we’ll be exploring:

  • Approaches to conflict resolution
  • Phases of the mediation process
  • Skills & competencies of a mediator
  • De-escalating emotions
  • Case studies & role play



Liz Tayfun is an experienced facilitator & trainer, with over 22 years working mainly in organisations within the humanitarian world. She facilitates workshops on team-based interventions, addressing conflicts, diversity, communication and career development. Most recently she has been developing and facilitating distance learning programmes for field-based staff.

Cost : CHF 250 per person; CHF 200 group price for min. 3 or more (Includes materials/refreshments/light lunch)

Venue : Geneva Welcome Centre (CAGI) – La Pastorale, 106, route de Ferney – 1211 Genève 20 (accross from the Hotel Intercontinental)

Please note this workshop will take place with 10 or more registrations. Please register early.    

The course on “Addressing Conflicts in the Humanitarian Workplace” takes place on the previous day, Monday 3 November. Anyone registering for both workshops can have a 20% discount rate.

Please click here for information on our training terms and conditions


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