Many field managers have had little training in people management before they have to take charge of staff in a team, and even less in evaluating stress levels within a field team and managing the impact of crisis on people after security incidents.

Physical protection of workers should normally be ensured by organizations in insecure environments. However, this course treats people management from another dimension which, until now, has often not been taken into consideration: emotional well-being in an insecure environment, both under everyday pressure and after critical incidents. This means building operations that include a human dimension. And this is done by training field managers to better support their team in this kind of difficult environment, to give an adequate response to emotional and behavioral reactions that may result.

The course is highly interactive and offers the tools for monitoring those often strong emotional and social reactions, in both individuals and in teams, especially after security incidents.

Who should attend?

  • Managers, supervisors, team leaders, working in the context of humanitarian emergencies
  • Anyone concerned with increasing their performance in people management in insecure environments, and developing skills to support and protect their staff physically and emotionally.

In this session we’ll be exploring how to

  • Analyze stress factors and evaluate stress level which undermine the team work
  • Evaluate the potential impact of a traumatic incident on the emotional balance of a team member, as well as on the health of the whole team
  • Conduct an informal conversation with a distressed team member and decide on solutions
  • Review what decisions should be taken to help the team immediately after a critical incident.


Claire Colliard has been training and facilitating workshops in the field of mental and psychosocial health for humanitarian staff , for many INGOs around the world for over 20 years. She is also a trauma counselor and is part of the CHP hotline team for distressed field staff. She coordinates CHP’s online program.

Cost : CHF 250 per person; CHF 200 group price for min. 3 or more (Includes materials/refreshments/light lunch)

Venue : Geneva Welcome Centre (CAGI) – La Pastorale, 106, route de Ferney – 1211 Genève 20 (accross from the Hotel Intercontinental)

                        Please note this workshop will take place with 10 or more registrations. Please register early.

Please click here for information on our training terms and conditions.   

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